![]() ![]() Surely WD allows them to contact the US for their assistance. I do not have time to train them to read but I did give them some encouragement to stop feeding Bovine EXcrement to people and admit they don’t know then seek higher help. They are nice people and want to learn but they do not read, not even the WD new software instructions that they pointed me to. They escalated it over here but refused to let me chat with US people. I know, it sounds like a joke but it is the only solution I have found after a week of playing with it and getting practically invisible support from WD here in SE Asia. It is a drawn out process of creating Rescue Media and then letting Win 10 finally give up and ask you if you have bootable media and then it will take that media and clone your system. The new version 33 from WD does work but it is a bear, look for my other comments on here about how it works. Applies to: Acronis Cyber Protect Home Office Acronis Cyber Protect 15 Acronis Cyber Protect Cloud Acronis True Image 2021 Acronis Disk Director 12 Home Acronis Cyber Backup 12.5 Acronis Snap Deploy 6 Acronis Disk Director 12.5 Acronis Backup Advanced for vCloud Acronis Backup 12 Acronis Backup 11. I uninstalled and reloaded it 3 times with the same results any ideas? ![]() I have attempted to use the software to clone my drive and each time I open the program it locks my pc. I love the speed of the USB 3.0 on the Seagate so I let the My Cloud just tinker along at its snail pace. I do have a Seagate 8TB backup in addition to My Cloud. I qualify for 400GB of cloud but do not use any. But then, Acronis as well as WD and Seagate, like MS, are all selling cloud space. I truly hope that WD will negotiate with Acronis to support an installation with a My Cloud in it. Seagate is trying to sell so much recovery business that they are not really supporting people doing things for themselves, their latest version of True Image, Discwizard, does not support cloning of Win 10 to SSDs. Once that step is done and True Image is satisfied and operable, then dismount the WD and put in any drive you want and clone from the internal to the drive that where you want the image. I have an HGST USB 3.0 connector that shows the WD ID in Device Manager. I have a proposition that I might offer you to try is to use a USB connected couple of drives, 1 being a WD using a good USB connector that allows the identity of the WD drive to be put onto the Device Manager as a valid WD drive from the list of verified drives. Verify the latest version by opening Acronis True Image for Western Digital, select About, verify "The product is up to date".Trancer is a great source of good info so I would agree with him for most of it.Once Acronis True Image for Western Digital has been successfully uninstalled, reboot the computer.Īnswer ID 6550: Install and Uninstall Acronis True Image for Western Digital on WindowsĪnswer ID 30615: Install or Uninstall Acronis True Image for Western Digital on macOS.If there are issues uninstalling, please refer to Answer ID 16789: Acronis True Image for Western Digital Does Not Complete the Uninstall Process. If "Product activation required" appears again, uninstall Acronis True Image for Western Digital using the OS Add/Remove Programs.To repair Acronis True Image software, please refer to Answer ID 32052: Repair Acronis True Image for Western Digital Installation Software".If the Rescan does not resolve the issue, follow the steps listed below. A network connection must be made to the NAS before the rescue media can connect.Ĭlick the Rescan button under the message.My Cloud OS 5 - the SMB (Server Message Block) protocol is not set correctly.My Cloud Home and Duo are not supported by Acronis True Image for Western Digital.Having an outdated version of Acronis True Image for Western Digital.Incorrect installation of Acronis True Image for Western Digital.One Western Digital branded (WD, SanDisk, G-Technology) storage product must be installed insterally or externally connected to the computer.To this system or can be detected in your local network, then try to renew the license again." Please make sure your new hardware by Western Digital has been attached "No new hardware by Western Digital has been detected. When connecting a Western Digital branded (WD, SanDisk, G-Technology) device the following message appears: "Product activation required." Product Activation Required for Acronis True Image for Western Digital ![]()
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